Privacy Policy
Last updated: 15 August 2026
This policy explains what personal data Cleaners Hull ("we", "us") collects when you use cleanershull.co.uk, why we collect it, and what rights you have over it. We are a small, independent cleaning business based in Hull, UK, and we only collect the data we need to respond to your enquiries and run this website.
Who we are
Cleaners Hull, Hull, United Kingdom. You can contact us at info@cleanershull.co.uk or by phone/text on 07498 951487.
What data we collect
When you submit our quote form, we collect the information you provide: your name, phone number, and optionally your email address, area or postcode, the service you're interested in, and any details you add. Providing your name and phone number is required so we can respond to your enquiry; everything else is optional.
Like most websites, we also use Google Analytics, which automatically collects standard usage data such as pages visited, approximate location (derived from IP address), device and browser type, and how you arrived at the site. This helps us understand how the website is used so we can improve it.
How we use your data
- Quote form data is used solely to respond to your enquiry, provide a quote, and arrange any cleaning service you go on to book.
- Analytics data is used in aggregate to understand website performance and visitor behaviour — it is not used to identify you personally.
We do not sell, rent or pass your details on to any third party for marketing purposes.
Legal basis for processing
We process quote form data on the basis of legitimate interest (responding to a direct enquiry you've made) and, where a booking follows, to take steps towards a contract with you. Analytics data is processed on the basis of legitimate interest in understanding and improving our website.
Third-party services
We use the following third-party services, each of which processes data on our behalf under their own privacy and security terms:
- Web3Forms — processes and delivers quote form submissions to our inbox. See web3forms.com/privacy.
- Google Analytics — provides anonymised, aggregate website usage statistics. See Google's Privacy Policy.
- Vercel — hosts this website and may log standard server access data (such as IP address and request details) for security and performance purposes. See Vercel's Privacy Policy.
Cookies
Google Analytics sets cookies in your browser to distinguish visitors and sessions. You can block or delete cookies at any time through your browser settings; doing so won't affect your ability to use the site or contact us.
How long we keep your data
Quote enquiry data is kept only as long as needed to respond to your enquiry and, if you become a customer, to provide the service and meet any legal or accounting obligations. If you don't go on to book, we don't keep your details longer than necessary.
Your rights
Under UK GDPR, you have the right to ask us what personal data we hold about you, to correct it if it's inaccurate, to ask us to delete it, and to object to how we use it. To exercise any of these rights, email info@cleanershull.co.uk. If you're unhappy with how we've handled your data, you can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time, for example if we start using a new service. Any changes will be posted on this page with an updated date at the top.
Contact us
Questions about this policy or your data can be sent to info@cleanershull.co.uk.